Dear Customer,

Thank you for being a loyal customer of Neo Energy.

Ofgem have decided to initiate an SOLR(Supplier of last resort) and is in the process transferring your energy supplies to Octopus Energy. This will not affect your energy supply to your home and you will not experience any loss of electricity or gas due to this process. We ask you at this time to take a meter reading to ensure your billing will be up to date.

If you have not already you will be shortly hearing from Octopus Energy with information on your new account.

Funds that current and former domestic customers of the supplier have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier. Please refer to for further information on the process.

For further information on you new account please refer to

In an emergency:
If you have a power cut, please contact 105 to be put through to your local power distributor.
If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.

Why switch to Neo Energy?

We offer cheap contract-free rates with no exit fees and a payment waiver option within your tariff, should you fall into difficult times.

How are we different?

We’re the UK’s first energy supplier to allow our customers to pay their bills either in £ (Pound Sterling) or with a digital currency such as BTC (Bitcoin). Ask about this option today.

What does this mean for you?

Join us and you will be surprised at what else we have on offer.

Set your household or small business up for the cheapest rates today.

A guaranteed saving on the monthly cost of your electricity and gas.

Smart, easy and fast sign up process.

First class customer service available to you.

Guaranteed cheaper prices.

Do you mine for Coins? We can offer miners reduced rates. Ask about it today!